1.1 STUDIO AUTOGRAPH, UNIPESSOAL LDA. is a legal entity registered in Portugal, under Portuguese Law and in the UK. Hereinafter referred to as STUDIO AUTOGRAPH with NIPC 516726587 and billing Rua Costa Cabral ,nº2066.
1.2 STUDIO AUTOGRAPH sells interior design and architecture services. It also sells furniture, lighting, decorative, upholstery, and other products related to the industry worldwide.
1.3 Every product, drawing, sample, design, sketch, or product whatsoever designed, created, or produced by STUDIO AUTOGRAPH – hereinafter referred to as the PRODUCT.
1.4 Every private person, corporate entity, or registered company who enters into a legal transaction, hereinafter referred to as the CUSTOMER.
1.5 The ORDER is to be understood as a legal transaction regarding the acquisition of the PRODUCT or SERVICE by the CUSTOMER.
1.6 The REPRESENTATIVE is to be understood as a STUDIO AUTOGRAPH employee, with an official @studioautograph.com email address. The CUSTOMER enters into a legal transaction with STUDIO AUTOGRAPH through the REPRESENTATIVE.
1.7 The Terms and Conditions are applicable to all transactions of STUDIO AUTOGRAPH, including but not limited to the following activities: Sales of Goods, Design Services, Product Assembly and Fitting.
1.8 The DATE OF PURCHASE is to be understood as the date that a pre-payment is received by STUDIO AUTOGRAPH.
1.9 STUDIO AUTOGRAPH reserves the right to not enter into a legal transaction with a CUSTOMER at its own discretion;
1.10 STUDIO AUTOGRAPH may modify these Terms and Conditions at any time. By entering into a legal transaction with STUDIO AUTOGRAPH the CUSTOMER accept the Terms and Conditions in force at the DATE OF PURCHASE.
1.11 STUDIO AUTOGRAPH may modify these Terms and Conditions at any time. By entering into a legal transaction with STUDIO AUTOGRAPH the CUSTOMER accept the Terms and Conditions in force at the DATE OF PURCHASE.
1.12 The Terms and Conditions are published and updated on STUDIO AUTOGRAPH s official website (www.studioautograph.com) and on the official Price lists for consultation.
2.1 STUDIO AUTOGRAPH offers a Design Service to customize its products to meet Customers’ needs and specifications. Additionally, STUDIO AUTOGRAPH also accepts Made-to-Measure requests.
4.2 A design fee is applied to all Custom / Bespoke orders. This fee is deductible from the final PRODUCT invoice. STUDIO AUTOGRAPH reserves the right of setting the valid period and price of a custom-made product official quote accordingly.
4.3 An official signature and company stamp from the CUSTOMER is required for all technical drawings / schemes associated to any personalized Custom / Bespoke product.
4.4 Lead time for Custom / Bespoke products is proposed case-by-case at STUDIO AUTOGRAPH’s discretion. The lead time begins when the REPRESENTATIVE confirms the reception of the signed technical drawing / scheme by the CUSTOMER.
4.5 STUDIO AUTOGRAPH provides a lead time estimate with official quotes and pro-forma invoices that include Custom / Made to Measure / Bespoke products, and establishes a final lead time commitment with each technical drawing to be signed by the CUSTOMER.
3.1 STUDIO AUTOGRAPH reserves the right, without prior notice, to discontinue products or change speciﬁcations on products.
3.2 STUDIO AUTOGRAPH attempt to ensure that information on studioautograph.com or official printed materials are complete, accurate and current. Despite the efforts, the information provided may occasionally be inaccurate, incomplete or out of date.
3.3 The main characteristics of products are shown on studioautograph.com on each product page. All weights, measures and similar descriptions are approximate, due to the raw materials features and techniques; and are provided for convenience purposes only.
3.4 STUDIO AUTOGRAPH makes reasonable efforts to accurately and faithfully display the attributes and relevant information of the original products, including technological means to reduce inaccuracies as much as possible and the applicable colors. However the products displayed may differ slightly to the real garments in terms of image and colours due to the computer system, media screens or printed materials. In consequence, STUDIO AUTOGRAPH does not fully guarantee a perfectly clear identity of final products in comparison to their graphic representation shown on the official website or official marketing material.
4.1 STUDIO AUTOGRAPH products are one-of-a-kind handcrafted pieces. Each product has its own unique attributes which are impossible to replicate identically from piece to piece due to human factor of finest craftsmanship.
4.2 Due to the nature of STUDIO AUTOGRAPH’s suppliers’ manufacturing processes, techniques and selection of materials, certain products may exhibit slight variations, minor marks, pitting, porosity and/or colour anomalies.
4.3 Many wood, stone and metal materials and finishes may vary in colour, veining, tone and character, it is considered to be part of the natural beauty. While manufacturer will make every effort to match a finish and/or texture, no guarantee can be made of an exact match. Manufacturer does not guarantee finishes against fading and oxidizing.
4.4 All PRODUCTS featuring brass elements will need to be properly cared for and polished over time. Due to the porous nature of brass, it is common to have slight, unavoidable discrepancies in the metal upon production completion. Foundry products may vary in weight because the nature of the process.
4.5 STUDIO AUTOGRAPH does not fully guarantee a perfectly clear identity of identical finishes in two or more pieces manufactured in separate orders – with respect to colouring, and precision detailing of handmade processes such as wood carving, ceramics, foundry and other metalwork, for the technical reasons listed above. STUDIO AUTOGRAPH works every day to enhance product’s quality, aesthetics, usability and reliability.
5.1 Climatic conditions, including heat, light and humidity levels, within the user’s environment, can affect fabric and wood, and may lead to fading, stretching, shrinking or other damage.
5.2 The selection of furniture or fabrics for specific placements or applications is made at the discretion and sole risk of the CLIENT and STUDIO AUTOGRAPH shall have no liability for such selections.
6.1 STUDIO AUTOGRAPH Price Lists substitute any other published or advertised before, so it must be consulted prior to the order.
6.2 Prices are subject to change and will be as quoted on STUDIO AUTOGRAPH official pricelist at the time of the agreement.
6.3 All prices are retail prices, and do not include VAT, or any other taxes, duties and related shipping costs.
6.4 STUDIO AUTOGRAPH reserves the right of applying VAT costs in all relevant cases, and legal taxes and fees must be subsequently added to the retail price. STUDIO AUTOGRAPH apply a separate price policy for purchases made from USA accounts;
6.5 Standard packaging is included in all products prices. If the CUSTOMER requires specific packaging, it will be charged accordingly.
6.6 All prices and transactions are EX WORK from Portugal (where all the items are manufactured), and therefore do not include any transportation cost or associated fees.
6.7 STUDIO AUTOGRAPH reserves the right, without prior notice, to discontinue products or change specifications and prices on products.
7.1 Prior to the start of the production and/or delivery of the products, STUDIO AUTOGRAPH requires a 50% advance payment deposit of the total amount, to settle all standard orders. The remaining final balance is required once the order is completed and prior to shipping from Portugal.
7.2 For Custom / Bespoke orders and for Stock Orders, an advanced payment deposit of the total amount is required.
7.3 Reservations are allowed for Stock products only. It requires an advance payment of 10% of the total amount of the Product. Reservations’ payments are non-refundable.
7.4 The CUSTOMER must make each payment via bank transfer as indicated on the ORDER form. The CUSTOMER is advised to confirm STUDIO AUTOGRAPH’s bank details prior to making any payment, and it is also advised to send proof of the bank transfer to the designated REPRESENTATIVE.
7.5 An Order Invoice for each PURCHASE is emitted and sent to the CUSTOMER, once the remaining balance is cleared.
7.6 All alterations to the Invoice in terms of billing details, and other relevant information, should be requested prior to clearing the order balance. All alterations required once a Final Invoice is submitted will be subject to an administrative fee.
7.7 The purchased PRODUCTS may be dispatched once the PURCHASE final balance is cleared with the complete payment of all amounts due by the CUSTOMER to STUDIO AUTOGRAPH.
8.1 All prices and transactions are EX WORK, and therefore do not include any transportation cost or associated fees.
8.2 When on behalf of the CUSTOMER, the loading, transport, logistics, custom clearance, insurance, unloading or installation of the piece at the place of destination is the entire responsibility of the CUSTOMER. STUDIO AUTOGRAPH will be free of any charges or responsibility over events, loss, or any and all damages, during or after transport or installation.
8.3 Shipping Services are available upon request to STUDIO AUTOGRAPH. Shipping services are charged in separate from Product orders. Quotes for Shipping Services are sent via PRO-FORMA invoice and valid for 10 working days since the date of issuance.
8.4 When the Shipping Quote is requested to STUDIO AUTOGRAPH and sent to the CUSTOMER before the advance payment of the Products, STUDIO AUTOGRAPH is committed to consider the cost of the Prof-forma invoice sent previously.
8.5 All transportation services requires the receiver of the goods to verify their status with the carrier upon delivery. The POD must be signed with reservations subject to veriﬁcation with / without apparent damage and provided to STUDIO AUTOGRAPH whenever requested.
8.6 Ownership of the product transfers to the CUSTOMER upon the freight carrier taking possession of the order for transport.
8.7 For orders with a final destination outside Europe, STUDIO AUTOGRAPH reserves the right to issue the DU (export document) with additional fee per invoice. For orders with a final destination in the United States, STUDIO AUTOGRAPH reserves the right to issue the DU (export document) with an additional fee per invoice.
8.7.1 Disclaimer: Please be advised that as of February 2022, we will provide an invoice with the VAT amount as stipulated by the Portuguese government and tax system (23% of the total amount of the invoice) for transports in EXW and destined outside the EU. The client must pay the VAT invoice before collecting the pieces as a means of insurance until the customer provides a certified DU (obtained after the cargo enters the destination country).
9.1 The standard production lead time for STUDIO AUTOGRAPH pieces is 10-12 weeks. The lead is triggered on the date the advanced payment is received. Delivery time is not included.
9.2 Lead time for large quantities’ orders, orders with 1 or more personalized/custom-made products, prototypes, and/or bespoke products, it demands a case-by-case review. STUDIO AUTOGRAPH reserves the right to adjust the time of delivery accordingly. It must be agreed previously and accepted in writing agreement between all parties.
9.3 For custom orders, STUDIO AUTOGRAPH starts the stipulated lead time once the technical drawing is signed and sent to the REPRESENTATIVE, and the reception of the upfront payment.
10.1 STUDIO AUTOGRAPH shall be liable for material defects in accordance with the applicable legal provisions. Additional warranty from STUDIO AUTOGRAPH’s suppliers’ is only applicable if stated in the respective article invoice.
10.2 Every claim is assessed case-by-case by STUDIO AUTOGRAPH’s Customer Care Service. Should any issue with the products received be detected, a written claim must be submitted to the REPRESENTATIVE and STUDIO AUTOGRAPH Customer Care service (at firstname.lastname@example.org) within 2 working days after the reception of the products. After this period, STUDIO AUTOGRAPH reserves the right to decline any responsibility on the conditions of the goods.
10.3 STUDIO AUTOGRAPH’s strongly advises CUSTOMERs to verify firstly if damages are perceptible on the package, and then verify all crates upon delivery in order to check for unconformities in the conditions of the goods.
10.4 The original packaging of the products must be kept. In case a claim is submitted, the packaging must be kept during the period in which the claim is settled.
10.5 If the collection or return of any item is needed and the original packaging was not kept, the client shall be responsible for all costs and procedures necessary for the item to be in shipping conditions. STUDIO AUTOGRAPH shall not be liable in any way for the replacement, acquisition, or any other costs related with the replacement of the original boxes or crates.
10.6 Damaged products being returned must be in the condition in which they were received by the CUSTOMER. The products must be well accommodated to avoid extra damages. The CUSTOMER must not attempt to modify, handle, install or repair them.
10.7 The CUSTOMER is advised to check and photograph all pieces ordered, upon their arrival. All claims must be accompanied by photographic or video evidence that support the client’s complaint, in which all the products, correspondent crates and/or boxes and issues claimed are clearly showed, and a written detailed description.
10.8 STUDIO AUTOGRAPH ensure the repairing or replacement of the components detailed in the claim submission form. STUDIO AUTOGRAPH strongly advise to storage the products in good conditions. All other damages not included in the claim submission will not be covered under STUDIO AUTOGRAPH warranty, and may be subjected to an upcharge.
10.9 STUDIO AUTOGRAPH reserves the right to refuse any item repairing, pick-up or delivery, from any location other than the original shipping address. Any transportation of the product from destination to a second location will forfeit any transportation damage claim.
10.10 When claims occur, STUDIO AUTOGRAPH exchange information with the CUSTOMER of the related purchase. STUDIO AUTOGRAPH reserves the right to not share information or deal with other entities or persons besides the CUSTOMER.
10.11 STUDIO AUTOGRAPH’s reserves the right to decline responsibility if: a. The claim is presented after the 2 working day period, or is not accompanied by the mandatory information mentioned in 5 working days; b. The claimed products were altered out or any way tempered with, either by the client or by a third party, without STUDIO AUTOGRAPH’s consent; c. The products show clear signs of regular use.
10.12 In accordance with the provisions of Article L 221-18 of the Consumer Code, the CLIENT has a withdrawal period of 14 days from delivery to return the items for a refund. The cost of returning the item(s) is the CLIENT’s responsibility. Any request made outside the time limit will not be received.
10.13 Claims for defects as a result of the shipping process handled by the CUSTOMER, are not covered under STUDIO AUTOGRAPH’s warranty. STUDIO AUTOGRAPH is not responsible for a CUSTOMER’s own or third party freight damage and claim. In these cases, STUDIO AUTOGRAPH is committed to finding a suitable solution with the CUSTOMER.
10.14 In the case of EXW shipping, STUDIO AUTOGRAPH is not liable for damage sustained in transit cargo. In the case of DAP/DDU/DAT shipping, please note that before signing the merchandise delivery document, the CUSTOMER is required to confirm if the package has any perceptible damages. If damages are perceptible on the package, the CUSTOMER should mention “subject to verification” in order to safeguard any eventual damages to the merchandise and file a claim under the insurance policy.
10.15 When on behalf of STUDIO AUTOGRAPH, should visible or concealed damage occur in transit, immediately notify the delivering carrier with initial notification of intent to file a claim. Failure to report, or to provide written claim for any damage or loss within 2 working days of the delivery will automatically release STUDIO AUTOGRAPH for any liability for damage sustained in transit cargo.
10.16 The CUSTOMER may claim warranty on defects that result from mishandling in the shipping process, up to 2 working days after receiving an order. As a result, the CUSTOMER is advised to check and photograph all pieces ordered, upon their arrival. All claims related to shipping, must be accompanied by the signed POD, photographic or video evidence that support the client’s complaint, in which all the products, correspondent crates and/or boxes and issues claimed are clearly showed, and a written detailed description.
10.17 Proving that any damage in the piece caused by quality requires replacement, STUDIO AUTOGRAPH compromises to exchange the damaged part or complete product(s) within a period agreed with the CUSTOMER. It is MANDATORY that STUDIO AUTOGRAPH collects the damaged part or complete piece(s) to replace it by new one(s).
11.1 Prior to the start of the production and/or delivery of the products, STUDIO AUTOGRAPH requires an advance payment for every order. Products are manufactured upon the confirmation of deposit.
11.2 Should the CUSTOMER need to modify a requested article, its finish or quantity, or correct any errors in the order, specified in the official Pro-Forma invoice, following its corresponding order placement, the CUSTOMER should follow the instructions suggested by the Customer Care service at email@example.com.
11.3 STUDIO AUTOGRAPH reserves the right to charge for any alterations made to the order, 2 working days after its payment confirmation is received.
11.4 To exercise the right of withdrawal, the CUSTOMER must contact Customer Care at firstname.lastname@example.org
11.5 Cancellations are accepted within 48h after the deposit of the first advance payment. Any and all cancellation requests will not be accepted after that period.
11.6 CLIENT is entitled to cancel this contract if you wish to do so, provided you exercise your right no longer than 2 days after the day on which you receive your delivery. To exercise your right of cancellation you must give written notice to STUDIO AUTOGRAPH via letter or email with full details of your order. Notification by telephone is not sufficient. If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning your order to STUDIO AUTOGRAPH at your own cost. Further, you must take reasonable care to ensure the items are not damaged in the meantime or whilst in transit.
11.7 Your right to return any products that you receive in accordance with Section does not apply to contracts for the delivery of goods manufactured to your specifications or clearly tailored to your personal needs, or which are not suitable for return due to their condition – all goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.
11.8 STUDIO AUTOGRAPH reserves the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount if we find that the product has not been returned to us in fully re-sellable condition.
11.9 STUDIO AUTOGRAPH reserves the right to complete a refund or make an item replacement, only once the original item has been delivered to its designated warehouse and verified for damage.
11.10 For damaged or faulty items not returned before the cooling off period, STUDIO AUTOGRAPH will keep its goodwill procedures and will so present in every project the best options for the client, the company and the suppliers. As an alternative to a refund STUDIO AUTOGRAPH reserves the right to offer a parcial credit note, to replace the item or to repair it on the best possible lead times.
11.11 STUDIO AUTOGRAPH is legally allowed to offer a credit note in place of a refund. The client can legally ask for a refund only for packaged items returned in perfect saleable conditions during the legal cooling off period of 14 days.
11.12 STUDIO AUTOGRAPH is also reserved the right to refuse or deduct credit from a refund in cases where the original item is not returned in pristine condition. All products must be returned in their original packaging (box, accessories, inserts, protection, leaflets, etc.) and must be accompanied by the purchase invoice.
12.1 STUDIO AUTOGRAPH shall not be responsible and/or liable for any damages or loss, completion, shipment, or default in delivery towards the CUSTOMER caused by beyond STUDIO AUTOGRAPH’s reasonable control, but not limited, to a) government action, war, riots, civil commotion, embargoes or martial laws, strikes, trade union conflicts, accidents, lock outs, terrorism, (b) Manufacturer’s shortage or absence of raw material, delays on the part of suppliers sources or forwarders, (c) shortage of labour, production, or other contingencies of manufacture; (d) shortage of transportation facilities or other delays in transit, (e) fire, flood or other casualty; as a result of which STUDIO AUTOGRAPH is not able to fulfil its activities and/or obligations under the agreement.
13.1 STUDIO AUTOGRAPH may reasonably use the photos of the product for the promotion of its own activities and publicity.
13.2 Without prejudice of claiming damages and/or compensation by STUDIO AUTOGRAPH a violation of this article shall rise a penalty to be charged accordingly, with immediate effect, and not subject to any judicial intervention, per violation and/or per day during which the violation continues.
13.3 The CUSTOMER undertakes to keep the agreement, the terms of the agreement and all information exchanged with STUDIO AUTOGRAPH strictly confidential, throughout its validity period and afterwards, without time limit.
14. STUDIO AUTOGRAPH shall not be liable for any lost profits or savings, loss of reputation or goodwill, indirect or incidental or consequential damages arising out or in connection with the sale of the goods.